FAQ

Read our cancellation and refund policy, which explains everything you need to know about cancelling a hostel booking and your eligibility for a refund.

If you've chosen to pay for your booking when you arrive, you can amend it by getting in touch with the hostel directly. If you paid for your booking in advance, it's non-refundable and we won't be able to amend it. 

Go to our offers page to find all our available promotions and discount codes.

No. You'll need to have a credit or debit card to guarentee your booking. See the list of cards we accept.

Yes, you can pay cash at check in. Just bear in mind you'll need a debit or credit card to guarentee your booking. 

Don't worry, just get in touch with the hostel directly and give them your full name and date of arrival.

It all depends on availability. Get in touch with the hostel directly to check. 

You can make a group booking for up to 10 people through the website here. If your group is bigger than 10 people, were recommend talking to the hostel directly.

We'll always try our best to put you and your friends in the same room. Make sure you get in touch with the hostel before you arrive to make sure they know.

Yes, but they'll need to be accompanied by an adult and stay in a private room. If an adult is not present then you must present a completed parental consent form along with a valid copy of the signing parent's ID in order to stay in a private room. Additionally, guests under 18 can only stay in our dorms if they are part of a group that has booked out the entire dorm room and each member has the required documentation outlined above. Have a look at our age policy for more details. 

Sure. Our reception's open 24 hours a day.Just give us a ring so we know you're still coming. 

Yes. Lockers are available, which you can rent for a small charge.

All our hostels have disabled access. If you have any special requirements or need any help, get in touch with the hostel you're stayin in directly. 

All our hostels are open 24 hours a day, 365 days a year.

Go to our contact us page.

Late check-out runs until 13:00 and costs between 4€ and 24€, depending on the hostel you're staying at. Late check-out also depends on availability, so don't forget you can buy late check-out when you're making your booking.

We'll look after your bags while you're staying with us. Either side of your stay, we recomment you use our rented lockers. If you need to make any other arrangements, it's best to speak to the hostel directly. 

You can find all directions and travel tips on our different hostel pages.

All of our private single, twin and double rooms come with towels. You can rent or buy a towel from reception for a small charge. 

We have double beds in Copenhagen, Hamburg and Venice. You'll see them listed when you search for a room. In our private rooms, you can push together two single beds to make a double.

Sorry, you can't bring pets into our hostels. Guide dogs are more than welcome.

Ys you can, but we recommend you let the hostel reception team know if you're expecting a delivery. We don't accept responsibility for lost or damanged packages. 

Yes, we supply all your bedding.

Friends and family who live in the city or are staying at other hostels are welcome in the social areas in Dublin, Barcelona, Copenhagen, Venice, Berlin and Rome.

Yes, there are self-serve laundry facilities at all of our hostels. Prices vary from 2€ to 8€ for a wash and dry.

We have free lockers in all of our rooms. You can bring your own padlock or buy one at reception or online. We also have luggage rooms and lockers you can rent in our hostels. Locker prices range from 1€ to 3€ for 6 hours - they're also available from 12 and 24 hours. 

Yes. You can buy an adaptor in the travel shop or at reception. Just ask a member of the team. 

Events are at the heart of our ethos. We make sure we have a range of events organised in all our hostels.

We don't have guest kitchens, but we have a cafe and a bar in each hostel so you're never left hungry. 

We serve breakfast, lunch and dinner every day, and we have food and drink vending machines that you can use 24/7

Our bar opening and closing times differ for each hostel. Check out the page for the hostel you're staying at to find out more. 

Friends and family who live in the city or are staying at other hostels are welcome in the bar and cafe in Dublin, Barcelona, Copenhagen, Venice, Berlin and Rome. 

You can't bring food from outside into the hostel, but we do have a cafe, restaurant and bar snacks in each hostel so you're never left hungry. 

You can pre-book breakfast and packed lunches when you book online. And, if you're in a group, we take pre-bookings for lunch and dinner.

For all PR enquiries, please email pr@generatorhostels.com

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For all general enquiries, please email askus@generatorhostels.com