Front Office Crew

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front of House Crew member for Generator Berlin Mitte.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.


ABOUT GENERATOR BERLIN PRENZLAUER BERG

Located in East Berlin’s most laid-back neighbourhood, Generator Prenzlauer Berg offers a clean and safe space situated moments away from the Landsberger Allee S-Bahn and Tram station.

This Generator is rich in history as it sits in a former Communist office block - now home to a chilled beer garden, open public spaces and large entertainment areas, it is ideal for groups and school travellers. Check out the nearby Olympic swimming pool and Velodrom concert hall. Then take a quick tram ride to some of the city’s big hitters, like Alexanderplatz, the TV Tower and the Stasi Museum. Generator Prenzlauer Berg is the perfect launchpad for exploring the city.


NUTS AND BOLTS OF THE JOB

  • Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
  • Know your guests and have a passion for independent travel and the road less travelled
  • Demonstrate a passion for delivering outstanding customer service
  • Be part of a great team within your department that get Generator and want to be themselves
  • Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
  • Know your city, its cafés, bars and restaurants, its art, its music
  • Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
  • Be Responsible for all cash handling whilst you are on duty 
  • Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.


WHAT’S IN YOUR DNA

  • Always love our guests
  • Passionate for the hospitality and the youth travel market
  • Be the life the party
  • Be really, really organised
  • Keep cool when the pressure hits
  • Enjoy a super-fast pace
  • Understand this is a business, be passionate about maximising revenue
  • Be creative, innovative and digitally smart
  • You must be eligible to work in the UE to be considered for this role.


YOUR ROCK STAR EXPERIENCE

  • Experienced within a front office hospitality environment
  • Experienced working with a Property Management System
  • Flexible with regards to shifts available per week (mixture of morning and evening shifts)


OUR GLOBAL EMPLOYEE BENEFITS

  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made
  • Company contribution towards gym membership fees for all eligible employees
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members (we operate in 17 locations across Europe & US so your next holiday is sorted)
  • Social events and celebrations calendar
  • Various employee recognition schemes
  • Online learning tools


SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages.

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!