FRONT OFFICE MANAGER

WHO ARE WE 

Generator is on a journey. Appropriate, given that we're a hostel accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Manager for Generator Berlin Prenzlauer Berg. 

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.  

BEING YOURSELF is the key to bringing the Generator story and brand to life.  
 

ABOUT GENERATOR BERLIN PRENZLAUER BERG 

Located in East Berlin’s most laid-back neighbourhood, Generator Prenzlauer Berg offers a clean and safe space situated moments away from the Landsberger Allee S-Bahn and Tram station. 

This Generator is rich in history as it sits in a former Communist office block - now home to a chilled beer garden, open public spaces and large entertainment areas, it is ideal for groups and school travellers. Check out the nearby Olympic swimming pool and Velodrom concert hall. Then take a quick tram ride to some of the city’s big hitters, like Alexanderplatz, the TV Tower and the Stasi Museum. Generator Prenzlauer Berg is the perfect launchpad for exploring the city. 
 

NUTS AND BOLTS OF THE JOB 

  • Ensure that our social spaces embody the Generator brand and culture 

  • Play a part in ensuring that there is a responsible person (duty manager) onsite at all times  

  • Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department 

  • Control payroll and all costs in your department 

  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience 

  • Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction 

  • Build and lead a FOH team who get Generator and want to be themselves 

  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them 

  • Ensure that your team remains up to date with all local, national and international trends 

  • Be commercially savvy in exploring new revenue streams 

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. 
 

WHAT’S IN YOUR DNA 

  • Passionate for hospitality and the youth travel market 

  • Passionate for delivering excellent customer service 

  • Fluent in English and knowledge of a second language is desirable 

  • Strong leadership skills with ability to coach, mentor, train and develop crew members  

  • Hands-on experience  

  • Ability to work in a fast-paced environment  

  • Available to work when needed, including weekends, holidays, and nights  

  • You must be eligible to work in the EU to be considered for this role 

 

YOUR ROCK STAR EXPERIENCE 

  • Bachelor’s degree in hospitality management  

  • Minimum 3 years of hotel experience in a similar role, experience handling cash, accounting procedures, and general administrative tasks 

  • Minimum 3 years of customer service in a hotel setting  

  • Conversant in at least one Property Management System 
     

OUR GLOBAL EMPLOYEE BENEFITS 

  • Birthday holiday in addition to your yearly holiday allocation  

  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made   

  • Company contribution towards gym membership fees for all eligible employees   

  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback  

  • 2 free nights’ accommodation across any hostels (subject to availability)  

  • Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted) 

  • Social events and celebrations calendar 

  • Various employee recognition schemes 

  • Online learning tools 

 

SO YOU THINK THIS MIGHT BE YOU? 

That's cool. Send us your application in English. If you’ve got questions call us, or check www.generatorhostels.com or our social media pages: 

www.facebook.com/stayGENERATOR/ 

www.twitter.com/AskGenerator 

www.instagram.com/staygenerator/ 

https://www.youtube.com/user/TheGeneratorHostels 

https://www.linkedin.com/company/staygenerator

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. 

Join Us and help us achieve our Vision!