Front Office Manager

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Manager for Generator Dublin.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.
 

ABOUT GENERATOR DUBLIN

You'll find Generator Dublin in the hip Smithfield neighbourhood, adjacent to the Jameson Distillery, just a short walk from Temple Bar. The hostel’s open social spaces and café and bar, with its reclaimed wood, exposed brickwork and original stonework, give the place an unruffled industrial feel.

From the Irish music belting out of Temple Bar pubs to the elegant splendour of Georgian terraces and squares, the city has many fascinating faces, every one of them ready to greet you with a welcoming smile and a pint of Guinness.
 

NUTS AND BOLTS OF THE JOB

  • Responsible for overseeing, leading and controlling all Front Office operations to deliver an excellent guest experience
  • Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience
  • Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
  • Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
  • Control payroll and all costs in your department
  • Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork
  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
  • Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
  • Ensure that your team remains up to date with all local, national and international trends
  • Be commercially savvy in exploring new revenue streams
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
 

WHAT’S IN YOUR DNA

  • Passionate for hospitality and the youth travel market
  • Passionate for delivering excellent customer service
  • Fluent in English and knowledge of a second language is desirable
  • Strong leadership skills with ability to coach, mentor, train and develop crew members
  • Hands-on experience
  • Ability to work in a fast-paced environment
  • Available to work when needed, including weekends, holidays, and nights
  • You must be eligible to work in the EU to be considered for this role


YOUR ROCK STAR EXPERIENCE

  • Minimum 3 years of hotel experience in a similar role, experience handling cash, accounting procedures, and general administrative tasks
  • Minimum 3 years of customer service in a hotel setting 
  • ​Conversant in at least one Property Management System


OUR GLOBAL EMPLOYEE BENEFITS

  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees 
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
  • Social events and celebrations calendar
  • Various employee recognition schemes
  • Online learning tools


OUR LOCAL EMPLOYEE BENEFITS

  • 10% off all items in the Market Pharmacy Smithfield
  • Complimentary passes into Jameson Distillery
  • ​Complimentary passes into The Vaults Live


SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:
www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels 
 
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!