FRONT OF HOUSE NIGHT CREW

WHO ARE WE
Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Night Crew member for Generator London.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.


ABOUT GENERATOR LONDON
Generator London is a short stroll from Covent Garden, Regents Park and the British Museum. When crafting this hostel we redesigned this old police station to reflect the city’s street life. Local reclaimed timber, exposed brickwork and hot-rolled black steel give the hostel an industrial feel. Bold graphics, vibrant patterns and famous British cultural icons combine to capture London's cosmopolitan vibe. Make sure you catch the classic red bus that’s parked next to our bar’s dance floor every night. Don’t be late, London’s calling.


NUTS AND BOLTS OF THE JOB
  • Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
  • Know your guests and have a passion for independent travel and the road less travelled
  • Own guest complaints and resolve them yourself
  • Demonstrate a passion for delivering outstanding customer service
  • Be part of a great team within your department that get Generator and want to be themselves
  • Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
  • Know your city, its cafés, bars and restaurants, its art, its music
  • Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
  • Be Responsible for all cash handling whilst you are on duty
  • Correctly administer the Shift procedures every shift with 100% accuracy and consistency
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.


WHAT’S IN YOUR DNA
  • Solution orientated
  • Strong organisational skills with excellent attention to detail
  • Ability to work under pressure
  • Like getting your hands dirty, wherever, whenever, because you will
  • Be an excellent communicator
  • Available to work when needed
  • You must be eligible to work in the EU to be considered for this role


YOUR ROCK STAR EXPERIENCE
  • Experience working within the hospitality/service industry
  • Appropriate experience gained in all main tasks
  • Ability to work quickly in a high-pressure & fast paced environment


OUR EMPLOYEE BENEFITS
  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees 
  • Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
  • Employer funded life assurance at two times base salary to cover death in service lump sum payments
  • Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
  • Social events and celebrations calendar
  • Various employee recognition schemes
  • Online learning tools
 

SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:
 
www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels
 
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!