FRONT OFFICE SUPERVISOR

WHO ARE WE
Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Supervisor for Generator Hamburg.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.


ABOUT GENERATOR HAMBURG
Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded here before they hit the big time. Now it's a hostel, a bar, a morning café, an art house and a favourite neighbourhood hangout. With work by local artist Till Keifer and design touches such as exposed brick walls and floor-to-ceiling windows, you'll feel right at home in this smart and cosy hostel.


NUTS AND BOLTS OF THE JOB
  • To assist the Front Office Manager in the overall operation of the Front Office duties and assume responsibility in their absence
  • To ensure the standards of work expected are being achieved, thereby maximising sales, revenue and customer satisfaction, measurable by internal and external guest ratings
  • To respond to all customer issues/complaints in a caring and empathetic manner.  Listen and show you care by giving your undivided attention and handle any issues/complaints immediately, within your authorisations
  • To train new and existing staff on all Reception Functions in line with the Standard Operating Procedures Handbook and the Training Schedule issued by your Manager
  • To continually monitor staff customer service standards and ensure that staff are providing correct and up to date information to guests and customer service standards are being maintained. Follow up with any staff on any areas that need improving
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.


WHAT’S IN YOUR DNA
  • Outgoing, bubbly and have a real passion for your role as Supervisor
  • A positive approach, excellent organisational skills, and a passion for producing high quality customer care
  • Strong team player with excellent communication skills
  • Ability to work in a fast-paced environment
  • You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE
  • At least one year’s previous Reception Supervisory experience
  • Previous experience in leading and motivating a team
  • Competent level of IT proficiency

OUR GLOBAL EMPLOYEE BENEFITS
  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees 
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
  • Social events and celebrations calendar
  • Various employee recognition schemes
  • Online learning tools

SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:
 
www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels
 
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!