HOUSEKEEPING MANAGER

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Housekeeping Manager for Generator Hamburg.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. 

BEING YOURSELF is the key to bringing the Generator story and brand to life. 


ABOUT GENERATOR HAMBURG

Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded here before they hit the big time. Now it's a hostel, a bar, a morning café, an art house and a favourite neighbourhood hangout. With work by local artist Till Keifer and design touches such as exposed brick walls and floor-to-ceiling windows, you'll feel right at home in this smart and cosy hostel.

 
NUTS AND BOLTS OF THE JOB

  • Oversees the daily operations of the Housekeeping department, including bedrooms and public areas, ensuring they are maintained and consistent with company standards
  • Respond to all guest requests and guest opportunities in a timely and efficient manner to ensure guest satisfaction
  • Be commercially aware, understanding the importance of working within costs & departmental budgets
  • Dealing with suppliers of linen, cleaning materials and guest supplies
  • Oversees the repair and service requests for maintenance issues; ensures all service work is completed in a timely manner
  • Take accountability for managing laundry and labour controls
  • Have an eye for detail and ensure brand standards are adhered to
  • Manage, train and inspire the team, driving performance through hands on leadership
  • Facilitate the flow of information throughout the department, by organising regular handovers and team meetings
  • Demonstrate knowledge of health and safety compliance inclusive of COSHH. Manage all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the hotel
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.


WHAT’S IN YOUR DNA

  • Must be highly customer focused with excellent communication skills
  • Must be highly organised and well versed in completing paperwork
  • Will be an excellent team player whilst having first class attention to detail
  • Possess the ability to keep staff motivated during long and demanding shift
  • Flexible approach towards working hours
  • To be considered for this position you must have the right to work in the EU


YOUR ROCK STAR EXPERIENCE

  • 3 years’ experience in a similar position in the hospitality industry 
  • Working knowledge in all aspects of Housekeeping Department
  • Experience with PMS hotel systems


OUR GLOBAL EMPLOYEE BENEFITS

  • Birthday holiday in addition to your yearly holiday allocation 
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made  
  • Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback 
  • 2 free nights’ accommodation across any of our Generator x Freehand properties globally 
  • Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
  • International career opportunities so you can travel the world while working with us (win-win!)
  • Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
  • Online learning tools to help you develop, learn and grow


SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions, get in touch! 
Also, check out jobs.staygenerator.com or our social media pages. Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!