ROOMS DIVISION MANAGER

WHO ARE WE
Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Rooms Division Manager for Generator Hamburg.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.


ABOUT GENERATOR HAMBURG
Generator Hamburg is located in the heart of the city, opposite Hauptbahnhof station. John, Paul, George and Ringo once recorded here before they hit the big time. Now it's a hostel, a bar, a morning café, an art house and a favourite neighbourhood hangout. With work by local artist Till Keifer and design touches such as exposed brick walls and floor-to-ceiling windows, you'll feel right at home in this smart and cosy hostel.


NUTS AND BOLTS OF THE JOB
  • Responsible for overseeing, leading and controlling the rooms division operations including, but not limited to, Reception, Housekeeping, and Maintenance
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Control payroll and all costs in your department
  • Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience
  • Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
  • Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
  • Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork
  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
  • Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
  • Ensure that your team remains up to date with all local, national and international trends
  • Be commercially savvy in exploring new revenue streams
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.


WHAT’S IN YOUR DNA
  • Passionate for hospitality and the youth travel market
  • Passionate for delivering excellent customer service
  • Strong leadership skills with ability to coach, mentor, train and develop crew members
  • Hands-on experience
  • Ability to work in a fast-paced environment
  • Available to work when needed, including weekends, holidays, and nights
  • German proficiency is mandatory for this role
You must be eligible to work in the EU to be considered for this role
 

YOUR ROCK STAR EXPERIENCE
  • Rooms Management/Front Office Management experience in the hotel sector in a similar capacity, experience handling cash, accounting procedures, and general administrative tasks
  • Minimum 3 years of customer service in a hotel setting 
  • Conversant in at least one Property Management System


OUR EMPLOYEE BENEFITS
  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made
  • Company contribution towards gym membership fees for all eligible employees 
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
  • Social events and celebrations calendar
  • Various employee recognition schemes
  • Online learning tools
 
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you’ve got questions call us, or check www.staygenerator.com or our social media pages:
 
www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels
 
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.
Join Us and help us achieve our Vision!