Hotel Manager

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a hotel and hostel accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travelers, Freehand combines the social culture of a hostel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price.

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Hotel Manager for our Generator property in Miami.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.
 

ABOUT GENERATOR MIAMI

We have opened our doors in always-sunny and ever-lively Miami – what a place to start the American journey of our experience and design-led properties.

Find us on Collins Avenue in the heart of the South Beach where you are going to be front and centre for the best Miami has to offer. Whether you’re looking for an escape to the famous South Beach shores, a stylish shopping spree at the Design District or a new kind of immersive nightlife experience, we have it all so keep up! The trendy Art Deco playground is considered home to the largest collection of design and style in the world, and it’s all right on our doorstep.
 

NUTS AND BOLTS OF THE JOB

  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly with the AGM
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate
  • Maximizing room yield and hotel revenue through innovative sales practices and yield management programs
  • Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards
  • Lead all key property issues including capital projects, customer service and refurbishment
  • Assist GM in preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Ensure all decisions are made in the best interest of the hotels and management
  • Deliver hotel budget goals and set other short and long-term strategic goals for the property
  • Developing improvement actions, carry out costs savings
  • Handling complaints and oversee the service recovery procedures
  • Prepare a monthly financial reporting for the owners and stake holders
  • Exceed brand expectations and be an ambassador or the Company brand
  • Conduct regular meetings with management and staff
  • Build, lead and inspire a great team of people that get Generator and want to be themselves
  • Recruit for personality, creativity and passion
  • Know and respect your employees’ rights
  • Additional duties as assigned by management or ownership

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
 

WHAT'S IN YOUR DNA

  • Live the Generator Brand
  • Be a great communicator and motivator
  • Be highly commercial and always keep us legal
  • Be creative, innovative and digitally smart
  • Deliver all financial goals and targets
  • Always love our guests
  • Inspire, empower and build a great team
  • Curate the guest journey 
 

YOUR ROCK STAR EXPERIENCE

  • At least 10 years of hotel experience, including at least two years of management experience, is required
  • Previous experience as an Operations and/or Rooms Divisions Manager is highly desirable
  • Degree in hospitality management, or a combination of school and experience
  • Possess strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Extensive knowledge of leisure, hotel and service sector
  • Pre-opening experience required
  • Extensive local market knowledge and experience
  • Excellent leadership and management skills
  • Hands-on experience
  • Available to work when needed, including weekends, holidays, and nights
Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.
Generator is an Equal Opportunity Employer and Drug Free Work Place.
 

OUR EMPLOYEE BENEFITS

  • Birthday holiday in addition to your yearly holiday allocation of 8 days
  • 3 weeks’ vacation per calendar year & 6 sick/personal days
  • Medical, Dental, Vision & Short-Term Disability benefits for all eligible employees
  • Company contribution towards gym membership fees for all eligible employees
  • Referral Incentive - Employee Bounty Program providing opportunities to earn up to $1,000 for new hire referrals with no cap on number of referrals made
  • Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights’ accommodation across any of our properties (subject to availability)
  • Reduced room rates for staff as well as friends and family members (we operate in 17 locations across Europe & US so your next holiday is sorted)
  • Social events and celebrations calendar
  • Various employee recognition schemes
  • Online learning tools
 

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check jobs.staygenerator.com or our social media pages.

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!