SALES SERVICE MANAGER - PARAMOUNT NEW YORK

WHO ARE WE 

Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.  

 
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.  

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. 

BEING YOURSELF is the key to bringing the Generator story and brand to life.  
 

ABOUT PARAMOUNT HOTEL NEW YORK 

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality. 

Kind of a “no brainer” to take this iconic hotel with us on our Generator journey.  While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course). 

What’s the job? 
 

ESSENTIAL DUTIES 

  • Prepares internal and external group, meetings & proposals plus specifications. 
  • Ensures correspondence is benefit oriented, comprehensive, professional, timely, and addresses hotel and client needs. 
  • Be responsible for booking events and groups which are profitable by following up on inquiries, site inspections, and booking procedures 
  • Book and service events in all hotel spaces as well as food and beverage venues such as the bar and rooftop pool. 
  • Provides history, requests deposits, complete credit applications as well as follow up on group’s success while on site and after event for re-booking purposes (within hotel policy). 
  • Actively upsells each request to maximum profitability and sales. 
  • Owns a targeted local account client base (assigned) and prospects new business. 
  • Maintains an updated file of potential and existing clients with detailed information profile about their potential and production. 
  • Maintains an effective trace and follow up system. Responds to customer inquiries and follow up at a timely manner preferably within 2 hours 
  •  Prepares and mails contracts and sales kits for clients in all market segments. 
  • Ensures continuous inventory of collateral of brochures and other materials for distribution/mailings to guests, tradeshows, etc. and kits set up on an ongoing basis for mailings and walk-ins  

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
 

OUR GLOBAL BENEFITS 

  • Birthday holiday in addition to your yearly holiday allocation
  • Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment
  • Employee Bounty Program providing opportunities to earn generous financial rewards for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees – look good, feel good, work good
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights’ accommodation across any of our Generator x Freehand properties globally
  • Reduced room rates for staff as well as friends and family members (we operate in several locations across Europe & US so your next holiday is sorted)
  • International career opportunities so you can travel the world while working with us (win-win!)
  • Social events, celebrations calendar & various employee recognition schemes – we never ever need an excuse to let our hair down!
  • Online learning tools to help you develop, learn and grow


SO YOU THINK THIS MIGHT BE YOU? 

That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check www.jobs.staygenerator.com where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. 

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas. 

Generator x Freehand is an Equal Opportunity Employer and Drug Free Work Place. 

Join Us and help us achieve our Vision!