Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.
Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.
BEING YOURSELF is the key to bringing the Generator story and brand to life.
Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality.
Kind of a “no brainer” to take this iconic hotel with us on our Generator journey. While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course).
What’s the job?
To be present at the Door/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested
Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest rooms
Arrange mail, message and parcel delivery to guest rooms in a timely manner
Inspect for and report damage to hotel property in public areas and guest rooms
Inspect public areas and grounds for safety and security issues and report issues
Respond to guest requests, complaints and concerns with diplomacy and tact
Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction with their stay
Ensure the bell closet and bell carts are cleaned and maintained on a daily basis
Assist guests with transportation needs
Ensure your areas are kept clean and stocked with supplies at all times, including public spaces.
Assist other departments as needed (i.e. Housekeeping, Valet, Front Desk, etc.)
Maintain a safe working environment
Perform other related duties as necessary
Assist other departments as needed
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
Enthusiastic, highly motivated and guest driven
Excellent interpersonal and communication experience, both verbal & written
Flexible and able to work various shifts, ability to work in high pressure situations
Hospitality and Customer service.
Must have excellent interpersonal skills and enjoy working with people.
Enthusiastic, punctual, and dedicated to the job.
Able to deal with a high traffic, high activity environment.
Previous experience in a similar role within hospitality industry
Must be able to stand for long periods of time
Must be able to move throughout the property with ease
May also be required to climb, balance, stoop, kneel, crouch, or crawl
Position may also require regular lifting of up to 75 pounds
Birthday holiday in addition to your yearly holiday allocation
Company contribution towards gym membership fees for all eligible employees
2 free nights’ accommodation across any of our properties
Reduced room rates for staff as well as friends and family members (we operate in 17 locations across Europe & US so your next holiday is sorted)
Social events and celebrations calendar
Various employee recognition schemes
Online learning tools
That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check www.jobs.staygenerator.com where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.
Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.
Generator x Freehand is an Equal Opportunity Employer and Drug Free Work Place.
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