DIRECTOR OF FRONT OFFICE - PARAMOUNT NEW YORK

WHO ARE WE 

Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.  

No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.  

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. 

BEING YOURSELF is the key to bringing the Generator story and brand to life.  


ABOUT PARAMOUNT HOTEL NEW YORK 

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality. 

Kind of a “no brainer” to take this iconic hotel with us on our Generator journey.  While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course). 

What’s the job? 
 

NUTS AND BOLTS OF THE JOB 

  • Responsible for overseeing, leading and controlling the front of house operations  

  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures 

  • Control payroll and all costs in your department 

  • Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement 

  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience 

  • Strive to continuously “raise the bar” by improving standards of performance, redefining the property experience by achieving outstanding customer satisfaction 

  • Have a comprehensive knowledge of and ensure compliance with all union, local legislation and regulations pertaining to your department 

  • Attend FLSD training and pass on-site test for property 

  • Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork 

  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them 

  • Ensure that your team remains up to date with all local, national and international trends 

  • Be commercially savvy in exploring new revenue streams 

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. 
 

WHAT’S IN YOUR DNA 

  • Passionate for hospitality and the youth travel market 

  • Passionate for delivering excellent customer service 

  • Strong leadership skills with ability to coach, mentor, train and develop crew members  

  • Hands-on experience  

  • Ability to work in a fast-paced environment  

  • Available to work as reasonably needed in line with business requirements   

 

YOUR ROCK STAR EXPERIENCE 

  • Rooms Management/Front Office Management experience in the hotel sector in a similar capacity, experience handling cash, accounting procedures, and general administrative tasks 

  • Previous experience of managing a front of house team in a union environment 

  • Minimum 3 years of customer service in a hotel setting  

  • Conversant in at least one Property Management System 
     

OUR GLOBAL BENEFITS 

  • Birthday holiday in addition to your yearly holiday allocation  

  • Company contribution towards gym membership fees for all eligible employees   

  • 2 free nights’ accommodation across any of our properties  

  • Reduced room rates for staff as well as friends and family members (we operate in 17 locations across Europe & US so your next holiday is sorted) 

  • Social events and celebrations calendar 

  • Various employee recognition schemes 

  • Online learning tools 
     

SO YOU THINK THIS MIGHT BE YOU? 

That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check www.jobs.staygenerator.com where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. 

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas. 

Generator x Freehand is an Equal Opportunity Employer and Drug Free Work Place. 

Join Us and help us achieve our Vision!