FRONT DESK AGENT - PARAMOUNT NEW YORK

WHO ARE WE 

Generator is on a journey. Appropriate, given that we're a shared accommodation lifestyle brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels.  

 
No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree.  

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart. 

BEING YOURSELF is the key to bringing the Generator story and brand to life.  
 

ABOUT PARAMOUNT HOTEL NEW YORK 

Paramount Hotel is a New York City landmark located just steps from Times Square. Constructed in the French Renaissance style by Thomas W. Lamb in 1927, the building reflects the theatrical character of its neighborhood. The bustle of the street disappears as you step inside - with its two-story lobby, reflective fireplace, dramatic lighting, and rich textures, it sets the stage for a hip, indulgent experience. Recently updated but retaining its historical charm, the Paramount Hotel is standing out – as the only hotel near Broadway NYC with genuine personality. 

Kind of a “no brainer” to take this iconic hotel with us on our Generator journey.  While making sure to keep its rich character - we are giving it the best parts of our Generator DNA in order to transform this into a social driven, loud and welcoming community hot spot (with some kick-ass parties & events, of course). 

What’s the job? 
 

NUTS AND BOLTS OF THE JOB 

  • Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience 

  • Know your guests and have a passion for independent travel and the road less travelled 

  • Demonstrate a passion for delivering outstanding customer service 

  • Be part of a great team within your department that get Generator and want to be themselves 

  • Make sure our service and approach embody the Generator brand and culture at all times 

  • Know your city, its cafés, bars and restaurants, its art, its music 

  • Ensure you comply with all company policies you have been trained on, which may include Fire Training and Health & Safety and Food Hygiene 

  • Be Responsible for all cash handling whilst you are on duty  

  • Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency 

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. 
 

WHAT’S IN YOUR DNA 

  • Always love our guests 

  • Passionate for the hospitality and the youth travel market 

  • Be the life the party 

  • Be really, really organised 

  • Keep cool when the pressure hits 

  • Enjoy a super-fast pace 

  • Understand this is a business, be passionate about maximising revenue 

  • Be creative, innovative and digitally smart 

 

YOUR ROCK STAR EXPERIENCE 

  • Experienced within a front office hospitality environment  

  • Experienced working with a Property Management System 

  • Flexible with regards to shifts available per week (mixture of morning and evening shifts)  

 

OUR GLOBAL BENEFITS 

  • Birthday holiday in addition to your yearly holiday allocation  

  • Company contribution towards gym membership fees for all eligible employees   

  • 2 free nights’ accommodation across any of our properties  

  • Reduced room rates for staff as well as friends and family members (we operate in 17 locations across Europe & US so your next holiday is sorted) 

  • Social events and celebrations calendar 

  • Various employee recognition schemes 

  • Online learning tools 
     

SO YOU THINK THIS MIGHT BE YOU? 

That's cool. Send us your application in English, preferably via email. If you’ve got questions call us, or check www.jobs.staygenerator.com where you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you. 

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas. 

Generator x Freehand is an Equal Opportunity Employer and Drug Free Work Place. 

 

Join Us and help us achieve our Vision!