Hotel Manager

WHO ARE WE

Generator is on a journey. Appropriate, given that we're a hostel accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front Office Night Crew member for Generator Venice.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.
 


ABOUT GENERATOR VENICE

It’s not hard to find beauty in a marble city built on a lagoon, but away from the obvious sights and monuments, across bridges, down backstreets and into secret squares, you’ll discover the hidden corners where Venetians hang out. Because if you want to find the real Venice, you have to get lost.

Generator Venice stands on the waterfront of the island of Giudecca, one short stop on the Vapporetto from Piazza San Marco. This hostel was originally a warehouse, so the building blends history and character with contemporary design features.

Inside the Generator Venice hostel you’ll find luxurious mosaic floors, a glass chandelier and an imposing stone fireplace. Public spaces are subtly split into intimate and open-plan areas – all surrounding the bar and café. Every room has a view of either the gardens, Lido, Grande Canal or the iconic San Marco. Not bad for a hostel, aye?

 

NUTS AND BOLTS OF THE JOB

  • Translating strategies into specific operational plans, budgets, and goals for department heads;
  • Monitoring budget and marketing plan for annual operations in collaboration with the Area GM
  • Monitoring and coordinating the various departments to increase revenue and ensure smooth operations
  • Growing the Generator brand and culture to continue the unique value offering to become a “place to be” in the city
  • Staying abreast of changes and latest trends in the local market, entertainment industry, fashion, art, music, food and beverage developments, and service best practices in order to consistently grow the service and product offering
  • Keeping close follow-up on developments of the competitors (occupancy, structural alterations, renovations, special campaigns, rate promotions etc.)
  • Maintaining the property in good condition
  • Striving for continuous innovation and improvement upon service standard sand product offerings
  • Maintaining a high profile with guests and ensuring ultimate guest satisfaction and financial success
  • Taking charge of the recruitment of talent and subsequently mentoring, development, and retention of employees
  • Developing, mentoring, and training employees and providing hands-on leadership to all departments
  • Helping to develop and/or administer the employee appraisal system to identify training needs, recognising and rewarding performance and maximising transparency
  • Establishing accountability for self and others. Identifying primary issues and/or problems and resolving them quickly and effectively, taking ownership of decisions and strategic plans
  • Developing and maintaining good relationships with the local community
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
 


WHAT’S IN YOUR DNA

  • The individual will demonstrate strong operational acumen and lead from the front with a very hands on approach 
  • The candidate should be analytical, with the ability to track, measure and evaluate the success of all business metrics
  • The candidate will also have a well-developed capacity for strategic decision-making and a track record of proven results within guest and employee satisfaction, operational excellence, revenues and profit
  • The candidate will be able to build and develop a team and put in place (and promote) a belief system that is adhered to and supported by all the hotel’s staff
 

YOUR ROCK STAR EXPERIENCE

  • The desired candidate ideally has a university degree in business or hotel management, and previous management experience in the hospitality industry; specifically, in a rooms-driven product of similar size
  • Knowledge of the local market is a must and a natural understanding and appreciation of the needs of today’s travellers are essential
  • Furthermore, the Hotel Manager is expected to bring on board experience in creating (and running) an experience- and design-led business anchored in its local community
  • Expertise in the lifestyle segment is highly beneficial but not a requirement
 

OUR GLOBAL EMPLOYEE BENEFITS

  • Birthday holiday in addition to your yearly holiday allocation
  • Employee Bounty Program providing opportunities to earn up to €1,000 for new hire referrals with no cap on number of referrals made 
  • Company contribution towards gym membership fees for all eligible employees 
  • Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights’ accommodation across any hostels (subject to availability)
  • Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
  • Social events and celebrations calendar
  • Various employee recognition schemes
  • Online learning tools
 

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check www.generatorhostels.com or our social media pages:
 
www.facebook.com/stayGENERATOR/
www.twitter.com/AskGenerator
www.instagram.com/staygenerator/
https://www.youtube.com/user/TheGeneratorHostels
https://www.linkedin.com/company/generator-hostels
 
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!