FRONT OF HOUSE MANAGER

WHO ARE WE

Generator is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Front of House Manager for Generator Washington D.C.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.
 

NUTS AND BOLTS OF THE JOB

  • Responsible for overseeing, leading and controlling the front of house operations to deliver an excellent guest experience
  • Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Take ownership of the guest journey to ensure that we create a truly unique Generator experience
  • Strive to continuously “raise the bar” by improving standards of performance, redefining the hostel experience by achieving outstanding customer satisfaction
  • Have a comprehensive knowledge of and ensure compliance with all local legislation and regulations pertaining to your department
  • Control payroll and all costs in your department
  • Monitor the appearance, standards and performance of the Front of House Team with an emphasis on training and teamwork
  • Communicate effectively and appropriately in all directions so that the team understands its goals and is motivated to achieve them
  • Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
  • Ensure that your team remains up to date with all local, national and international trends
  • Be commercially savvy in exploring new revenue streams

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
 

WHAT’S IN YOUR DNA

  • Passionate for hospitality and the youth travel market
  • Passionate for delivering excellent customer service
  • Strong leadership skills with ability to coach, mentor, train and develop crew members
  • Hands-on experience
  • Ability to work in a fast-paced environment
  • Available to work when needed, including weekends, holidays, and nights
  • You must be eligible to work in the US to be considered for this role
 

YOUR ROCK STAR EXPERIENCE

  • Minimum 3 years of hotel experience in a similar role, experience handling cash, accounting procedures, and general administrative tasks
  • Minimum 3 years of customer service in a hotel setting
  • Conversant in at least one Property Management System

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator is an Equal Opportunity Employer and Drug Free Workplace.
 

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check jobs.staygenerator.com or our social media pages.

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!