Who are we?

Generator is on a journey. Appropriate, given that we're a hotel and hostel accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Created for a new generation of urban travellers, Freehand combines the social culture of a hostel with innovative design by Roman and Williams, comfort and quality food and beverage at an affordable price. It doesn’t stop there, soon we’ll be arriving into Washington DC!

Not impressed & need more? No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Reservations Agent for our new opening in Washington DC.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand to life.

About the role:
As a Reservations Agent, you will perform the following tasks to the highest standards:
  • Handle all reservations (individual & groups)
  • Follow-up and conversion of bookings in accordance with budget
  • Negotiate group quotes, cancellations and upselling
  • Manage billing, deposits, PMS and payments
  • Maintain excellent relationships with clients & agents
  • Respond to e-mail and telephone enquiries in a positive and personalised manner ensuring the best customer service at all times
  • Familiarise yourself with daily rates, special offers, and other information that has been communicated to ensure consistency within the team
  • Promote and up-sell Generator Hostel facilities, beds and other revenue generating services as effectively as possible at every opportunity

To be successful in the role, you need:
  • To have two years’ experience within a hotel reservations environment
  • To have effective time management and organization skills & ability to handle high volume of bookings
  • To be able to demonstrate a passion for delivering excellent customer service
  • To have a genuine interest and enthusiasm for what you do
  • Ability to build effective working relationships at all levels with diverse groups of colleagues in a way that appears natural and effortless
This is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description. Must have the ability to perform the essential functions of the job with or without a reasonable accommodation.

Our Key Benefits Include:
  • Birthday holiday in addition to your yearly holiday allocation
  • Medical, Dental, Vision & Short-Term Disability benefits for all eligible employees
  • Company contribution towards gym membership fees for all eligible employees
  • Referral Incentive - Employee Bounty Program providing opportunities to earn up to $1,000 for new hire referrals with no cap on number of referrals made
  • Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
  • 2 free nights’ accommodation across any of our (subject to availability)
  • Reduced room rates for staff as well as friends and family members
  • Social events and celebrations calendar
  • Various employee recognition schemes

Employment Requirements: Employees must be able to furnish necessary identification providing eligibility to work in the United States as defined in the immigration Reform and Control Act of 1986 (IRCA). If hired, the employee must complete and submit an Employment Eligibility Verification (Form I-9) at the start of employment. This position does not offer sponsorship of Work Visas.

Generator is an Equal Opportunity Employer and Drug Free Work Place. Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

That's cool. Send us your application in English. If you’ve got questions call us, or check or our social media pages:
Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!