FAQ

Booking

In some cities, guests are required to pay a city tax, please find details of city tax for each property below:

Property	City Tax
Generator Amsterdam	7% of booking value
Generator Barcelona	0.72€ per adult per night
Generator Berlin Mitte	TBC
Generator Berlin Prenzlauer Berg	TBC
Generator Copenhagen	No City Tax
Generator Dublin	No City Tax
Generator Hamburg	2% of booking value
Generator London	No City Tax
Generator Madrid	No City Tax
Generator Miami	TBC
Generator Paris	Up to 2.88€ per adult per night
Generator Rome	3.50€ per person per night
Generator Stockholm	No City Tax
Generator Venice	Up to 2€ per person per night

How do I cancel my booking?
If you need to cancel a hostel booking, make sure you check our cancellation policy first.
What's your cancellation and refund policy?
Read our cancellation and refund policy, which explains everything you need to know about cancelling a hostel booking and your eligibility for a refund.
Can I change my booking?
If you've chosen to pay for your booking when you arrive, you can amend it by getting in touch with the hostel directly. If you paid for your booking in advance, it's non-refundable and cannot be cancelled but can be ammended.
Do you have any discount codes available?
Go to our offers page to find all our available promotions and discount codes.
Can I still book if I don't have a credit card?
No. You'll need to have a credit or debit card to guarentee your booking. See the list of cards we accept.
Can I pay for my room using cash?
Yes, you can pay cash at check in. Just bear in mind you'll need a debit or credit card to guarantee your booking.

NOTE: Payments in Stockholm are by card only.
I haven't received a confirmation. What should I do?
Don't worry, just get in touch with the hostel directly and give them your full name and date of arrival.
How long can I stay at the hostel?
It all depends on availability. Get in touch with the hostel directly to check.
How can I do a group booking?
Reservations for 10 people or more will be considered group bookings. Special group terms and conditions will apply (please contact our team for more information).
Please refer to our group bookings page.
Can I be sure all my friends will be put into the same dorm?
We'll always try our best to put you and your friends in the same room. Make sure you get in touch with the hostel before you arrive to make sure they know.
Can under 18s stay in the hostel?
Yes, but they'll need to be accompanied by an adult and stay in a private room. If an adult is not present then you must present a completed parental consent form along with a valid copy of the signing parent's ID in order to stay in a private room. Additionally, guests under 18 can only stay in our dorms if they are part of a group that has booked out the entire dorm room and each member has the required documentation outlined above. Have a look at our age policy for more details.

Arriving and checking in

What time is check-in and check-out?
Check-in is any time from 14:00 and check-out is before 10:00, full details can be found in our terms and conditions. Our reception's open 24 hours a day, just in case you want to drop off or leave your luggage.
Can I arrive in the middle of the night?
Sure. Our reception's open 24 hours a day. Just give us a ring so we know you're still coming.
Can I store my luggage before and after check-in?
Yes. Lockers are available, which you can rent for a small charge.
Do the hostels have disabled access?
All our hostels have disabled access. If you have any special requirements or need any help, get in touch with the hostel you're staying in directly.
Can you gain access to the hostel at night?
All our hostels are open 24 hours a day, 365 days a year.
How can I contact the hostel?
Go to our contact us page.
How much does late check out cost?
Late check-out runs until 13:00 and costs between 4€ and 24€, depending on the hostel you're staying at. Late check-out also depends on availability, so don't forget you can buy late check-out when you're making your booking.
How long can I store my bags for?
We'll look after your bags while you're staying with us. Either side of your stay, we recomment you use our rented lockers. If you need to make any other arrangements, it's best to speak to the hostel directly.
How do I get to the hostel from the airport/train station/bus station?
You can find all directions and travel tips on our different hostel pages.

Hostel services

Are there hair dryers?
We supply some of our premium rooms with hair dryers, check out the hostel you're staying at to find out more. You can also borrow one from hostel reception.
Are towels supplied in all rooms?
All of our private single, twin and double rooms come with towels. You can rent or buy a towel from reception for a small charge.
Are the beds single or double?
We have double beds in Copenhagen, Stockholm, Rome, Hamburg and Venice. You'll see them listed when you search for a room. In our private rooms, you can push together two single beds to make a double.
Do your hostels accept pets?
Dogs are allowed in private rooms for a fee (10€/10£/10$/10SEK/75DKK). Please contact the hotel directly for more information. Dogs are NOT allowed in shared rooms or our public areas. This does not apply to guide dogs.
Can I get something delivered to the hostel?
Yes you can, but we recommend you let the hostel reception team know if you're expecting a delivery. We don't accept responsibility for lost or damaged packages.
Is all bed linen supplied?
Yes, we supply all your bedding.
Can I bring guests in who aren't staying in the hostel?
Friends and family who live in the city or are staying at other hostels are welcome in the social areas in Dublin, Stockholm, Copenhagen, Venice, Berlin and Amsterdam.
Do you have any laundry facilities and how much are they?
Yes, there are self-serve laundry facilities at all of our hostels. Prices vary from 2€ to 8€ for a wash and dry.
Do you have any lockers and how much do they cost to use?
We have free lockers in all of our rooms. You can bring your own padlock or buy one at reception or online. We also have luggage rooms and lockers you can rent in our hostels. Locker prices range from 1€ to 3€ for 6 hours - they're also available from 12 and 24 hours.
Can I buy a travel adaptor?
Yes. You can buy an adaptor in the travel shop or at reception. Just ask a member of the team.
Do you have any events in the hostel?
Events are at the heart of our ethos. We make sure we have a range of events organised in all our hostels.

Food and drinks

How much does breakfast cost?
We have a variety of different breakfast options in our breakfast rooms and cafes. Prices start from from €3.50. You can buy breakfast online when you book, or at our reception when you arrive.
Do you have a kitchen to cook my own meal?
We don't have guest kitchens, but we have a cafe and a bar in each hostel so you're never left hungry.
Do you serve lunch and dinner?
We serve breakfast, lunch and dinner every day, and we have food and drink vending machines that you can use 24/7
What time does the bar open and close?
Our bar opening and closing times differ for each hostel. Check out the page for the hostel you're staying at to find out more.
Can I invite people who aren't staying into the bar and cafe?
Friends and family who live in the city or are staying at other hostels are welcome in the bar and cafe in Dublin, Stockholm, Copenhagen, Venice, Berlin and Amsterdam.
Can I bring my own food and drink into the hostel?
You can't bring food from outside into the hostel, but we do have a cafe, restaurant and bar snacks in each hostel so you're never left hungry.
Can I pre-book my meal?
You can pre-book breakfast and packed lunches when you book online. And, if you're in a group, we take pre-bookings for lunch and dinner.

Miscellaneous

How do I apply to work for Generator?
You can find all our current positions on our jobs listings.
Who should I contact about PR opportunities?
For all PR enquiries, please email pr@generatorhostels.com
Does Generator offer accommodation/work schemes?
We don't at the moment, but drop us a line with any questions at askus@generatorhostels.com
How can I get in contact with your company?
For all general enquiries, please head to our Contact Us page.

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FAQ

Booking

Arriving and checking in

Hostel services

Food and drinks

Miscellaneous

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