FAQ - Frequently Asked Questions

Hygiene & Post Covid-19 Questions

BOOKING INFORMATION

ARRIVAL AND CHECK-IN

  • What time is check-in and check-out?
    Check-in is any time from 14:00 and check-out is before 10:00. Full details can be found in our terms and conditions. Our reception is open 24 hours a day, in case you arrive early and want to drop off your luggage.
     
    You can arrange late check-out for a small fee. Late check-out runs until 13:00, giving you more time to sleep in and relax before leaving. Late check-out also depends on availability, so make sure you reserve it when you're making your booking.
  • Can I arrive in the middle of the night?
    Sure. Our reception's open 24 hours a day. Just give us a ring so we know you're still coming. 
  • Can I store my luggage before and after check-in?
    Yes. Lockers are available, which you can rent for a small charge, depending on availability. They are charged according to locker size and the amount of time booked (1 hour, 6 hours, 24 hours).

     
    PROPERTY MEDIUM LOCKER
    Generator Amsterdam 24 hours = €5
    Generator Barcelona 24 hours = €5
    Generator Berlin Mitte 24 hours = €5
    Generator Berlin Prenzlauer Berg 24 hours = €5
    Generator Copenhagen 24 hours = 60 kr
    Generator Dublin 24 hours = €6
    Generator Hamburg 24 hours = €4
    Generator London 24 hours = £7
    Generator Madrid 24 hours = €6
    Generator Miami 24 hours = $10
    Generator Paris 24 hours = €6
    Generator Rome 24 hours = €5
    Generator Stockholm 24 hours = 55 SEK
    Generator Venice 24 hours = €5
    Generator Washington DC TBD
     
  • DO THE PROPERTIES HAVE DISABLED ACCESS?
    All Generator properties have disabled access and fully accessible amenities. If you have any special requirements or need any help, get in touch with the local team directly. 

    We are committed to ensuring that every guest gets to enjoy the full Generator experience, regardless of ability status. Generator Miami and Generator Washington DC are fully ADA-compliant.
     
  • CAN YOU GAIN ENTRY TO THE GENERATOR AT NIGHT?
    All Generators are open to our guests: 24 hours a day, 365 days a year. If you’re staying with us, you always have access!
  • HOW CAN I CONTACT A SPECIFIC GENERATOR?
    Go to our contact us page.
  • How much does late check out cost?
    Late check-out runs until 13:00 and costs vary by property. If you would like a late check-out please contact the property directly

HOW TO GET TO GENERATOR?

  • AMSTERDAM
    If you’re coming from the airport, take a train to Centraal Station and then get on Tram 14 going towards Flevopark and stop at Alexanderplein. From there it's a 5-minute walk to the hostel.

    We have a small car park available at a daily rate of €27.50. Please contact ask.amsterdam@staygenerator.com to reserve a parking space.
     
  • BARCELONA
    If you’re coming by bus from El Prat Airport, get the AeroBus blue service, which goes from Terminal 1 and Terminal 2. It’s under €6 to Catalunya Square and it’ll only take 30 minutes. From there get on the Metro L3 line and head to Diagonal station.

    From Nord Bus Station, catch the number 39 bus. Get out in Rossello-Bruc then walk one block and you’ll be at Generator Barcelona. Please contact ask.barcelona@staygenerator.com for any questions
     
  • BERLIN - MITTE
    If you're coming from Schönefeld Airport by train, catch the S9 (which runs every 20 minutes) to Ostkreuz and change for the S5 or S7. Get off at Friedrichstraße station. The Generator Berlin Mitte is just a 15-minute walk from there.

    If you're arriving by taxi, from Schönefeld Airport to the hostel should cost about €48.

    If you’re coming by bus from Tegel Airport, take the 128 to Kurt-Schumacher-Platz and then take the U6 to Oranienburger Tor from there. We’re only a 5-minute walk from the station.

    If you’re getting a taxi from Tegel Airport, it should cost about €28.
    Please contact ask.berlinmitte@staygenerator.com for any questions
     
  • BERLIN - PRENZLAUER BERG
    If you're jetting into Schönefeld Airport, take the S9 from the airport to Treptower Park where you will change for S42 and get off at Landsberger Allee station.

    If you're coming from Tegel Airport, take the TXL Bus to Beusselstraße, then change onto the S41 and get off at Landsberger Allee station. Buses and trains run every 7 to 10 minutes. Tickets for AB Zone are €2.80 and the journey takes about 30 minutes.

    If you're coming from Hauptbahnhof, take tram M5 directly to Landsberger Allee.

    If you're coming from Zentraler Omnibusbahnhof, take the S41 train and get off at Landsberger Allee station. The journey will take you about 28 minutes and cost €2.80 for a AB-Zone ticket.

    Please contact ask.prenzlauerberg@staygenerator.com for any questions
     
  • COPENHAGEN
    If you're coming by train, get a Zone 3 ticket from the DSB ticket office or one of the machines. Hop on the M2 line and hop off at Kongens Nytorv. Then it’s a short walk from there to Generator Copenhagen.

    If you're arriving at Copenhagen Central Station, catch a train to Nørreport station. You can walk from there to the Copenhagen hotel.

    If you’re arriving by ferry, get the number 26 bus to Borgergade. You can buy tickets on the bus.

    Make sure you buy the Copenhagen Card at our reception to get discounts and free access to loads of attractions.

    Please contact ask.copenhagen@staygenerator.com for any questions
     
  • DUBLIN
    If you're arriving by bus, take the airlink 747 bus to the city centre. Catch it from outside both airport terminals every 15 minutes. It costs €7 for a single or €12 for a return. Get off at Ushers Quay and it’s a short walk to the Generator from there.

    If you are taking a taxi from the airport it will take 25 minutes to get to the Dublin hotel and cost about €30.

    Please contact ask.dublin@staygenerator.com for any questions
     
  • HAMBURG
    If you're coming by plane, take the S1 S-Bahn line from the airport. It’ll cost €3.10 and it’ll take 25 minutes. Get off at Hauptbahnhof station. It’s a short walk from there to the Generator.

    If you're travelling by taxi from the airport, it’ll cost you around €30 and it’s a 20-minute drive to Generator Hamburg.

    If you are coming from Central Station (Hauptbahnhof), take the Kirchenallee Exit and Generator is across the street!

    Please contact ask.hamburg@staygenerator.com for any questions
     
  • LONDON
    If you're travelling from Stansted Airport, take the Stansted Express to Liverpool Street. Get on the tube and take the Central line to Holborn then change onto the Piccadilly line and get off at Russell Square. It’s a brief walk from there to the hostel. A single fare on the Stansted Express is £21.50 and the journey takes about 47 minutes.

    If you're flying into Heathrow Airport, take the Piccadilly line to King’s Cross. Then it’s a 5-minute walk to Generator London. A single fair is £5.50 and it’ll take about an hour.

    If you’re arriving into Gatwick Airport, take the Southern Railway or Gatwick Express to London Victoria station. From there, get on the tube and take the Victoria line to King’s Cross. Then it’s a 5-minute walk.

    Please contact ask.london@staygenerator.com for any questions
     
  • MADRID
    From Madrid Airport by train, take the Nuevos Ministerios subway line 5 stops to Nuevos Ministerios. Then switch subway lines to Puerta Del Sur 1 stop to Plaza de España. It is then a 5 minute walk to Generator Madrid, located on Calle de San Bernardo, 2, 28013 Madrid, Spain.

    From Madrid Atocha railway station, take the Pinar de Chamartin line 1 stop to Sol station. The take the Cuatro Caminos line 2 stops to Santo Domingo station. Then walk 1 minute to Generator Madrid.

    Please contact ask.madrid@staygenerator.com for any questions
     
  • MIAMI
    If you’re flying into MIA, take the 150 Airport Flyer directly to Generator Miami. They leave every 30 minutes, daily, from 6am-11pm and will drop you off just around the corner on 28th and Indian Creek Drive. The fare is $2.35 and exact change is required.

    If you’re flying into Fort Lauderdale (FLL), catch the Tri Rail to MIA (about 30 minutes) and then follow the directions above. Trains leave at least once per hour, seven days a week.

    If you’re catching a cab, expect to pay approximately $35 from MIA, and upwards of $75 from FLL.

    Please contact ask.miami@staygenerator.com for any questions
     
  • PARIS
    If you're coming by taxi from the airport, it should cost around €40. If you're arriving by train, take the RER B to Gare du Nord station. Trains run every 6 to 15 minutes and it’ll take about half an hour. A one-way ticket is €9.75.

     From Gare du Nord, it's 15 to 20-minute walk to Generator Paris. Or just hop on The Paris Métro Line 2 at La Chapelle and hop off at Colonel Fabien station.

    If you’re using the bus, take the 350 to Gare de Paris-Est. Generator Paris is a 15-minute walk from the station.
    Please contact ask.paris@staygenerator.com for any questions
     
  • ROME
    If you’re coming by train from Fiumicino Airport (also known as Leonardo da Vinci Airport), a shuttle-train to Roma Termini station takes 30 minutes. The building is a 5-10 minute walk from there.

    If you’re travelling from Ciampino Airport by bus, take a Terravision coach, which costs €4 for a single and €8 for a return. The coach will stop at Roma Termini station. Then it’s a 5-minute walk to Generator.

    If you’re taking a taxi from Ciampino Airport to Generator it should cost around €35. From Fiumicino Airport it should cost you €48.

    Please contact ask.rome@staygenerator.com for any questions
     
  • STOCKHOLM
    When you arrive at Central Station (T-Centralen) take the main exit onto Vasagatan. You will then head north past the Radisson Blu Viking hotel until you come to Norra Bantorget (about 500 meters from Central Station).

    Cross the road diagonally over the park to the left passing the Clarion Sign Hotel. You will now be at Torsgatan. Continue on Torsgatan for another 150m and you will reach us on the right hand side just after the Tiger of Sweden store! The total journey should take 10 minutes.

    Please contact ask.stockholm@staygenerator.com for any questions
     
  • VENICE
    If you're travelling by bus then ferry, take the ATVO to Venice Piazzale Roma. It’s a 20-minute journey from Marco Polo Airport and 40 minutes from Treviso Airport. At Piazzale Roma, walk to Vaparetto and take either the number 2 or number 4.1 to Giudecca Island and get off at Zitelle.

    If you're feeling flush and you're coming by water taxi, it’ll cost around €100 one way from the airport and it can hold up to 4 people. The journey to Generator Venice takes 40 minutes.

    If you’re arriving into Venezia Santa Lucia station, you’ll find the Vaporetto stop right outside the station. Take the either the number 2 or number 4.1 and get off at Zitelle. The hotel is then 100 metres away on your right-hand side.

    Please contact ask.venice@staygenerator.com for any questions
     
  • WASHINGTON DC
    If you’re coming from Ronald Reagan Airport (DCA) you can pre-book a ticket for the Metro Express for $20 one way, catch a cab for about $18, or use the subway service for $3.50.
     
    From Dulles International (IAD) you can pre-book an Airport Express or Blue Van for $35 one way. Cabs will cost around $71.

    Parking:
    Please contact ask.washingtondc@staygenerator.com to reserve a parking space for a small fee.
    0-4 hours: $23.60 ($20 plus 18% tax)
    4-24 hours: $47.20 ($40 plus 18% tax)
     

SERVICES AT GENERATOR

  • Are there hair dryers?
    Our private single, twin and king rooms, as well as our female dorms, all come with hair dryers. Check in with the local team directly to find out more, and always feel free to ask at reception.
  • Are towels supplied in all rooms?
    In our European properties, all of our private single, twin and king rooms come with towels. You can rent or buy a towel from reception for a small charge.

    All rooms in Generator Miami and Generator Washington DC come with towels.
  • Are the beds single or double?
    The beds and bunks in our single, twin and dorm rooms are all standard single-size. Otherwise, you can get a king- or queen-sized bed, depending on the property. You can find out more about a room’s bed size and other amenities by looking at their room descriptions when on-site.
  • DOES GENERATOR ACCEPT PETS?
    Small and medium-sized dogs are allowed in private rooms for a fee (€10/£10/$10/100SEK/75DKK).
     
    Please contact the hotel directly for more information and to notify that you’ll be bringing a furry friend along.
     
    Dogs are NOT allowed in shared rooms or in our public areas. This does not apply to guide dogs or certified support animals.
  • CAN I GET SOMETHING DELIVERED TO MY GENERATOR?
    Yes you can, but we recommend you let the local reception team know if you're expecting a delivery. We don't accept responsibility for lost or damaged packages.
  • Is all bed linen supplied?
    Yes, we supply all your linen, bedding and pillows for all room categories.
  • CAN I BRING GUESTS IN WHO AREN'T STAYING AT THE GENERATOR?
    Friends and family who live in the city or are staying at other accommodations are welcome in our restaurants, bars and public social areas.
  • DO YOU HAVE ANY LAUNDRY FACILITIES AND HOW MUCH ARE THEY?
    Yes, every Generator offers self-service laundry facilities, for a small fee. For questions about specific prices and services, feel free to get in touch with the local team directly.
  • DO THE ROOMS HAVE LOCKERS FOR STORAGE?
    We have free lockers in all of our dorm rooms. You can bring your own padlock or buy one at reception. Our average under-bed locker is approximately 93.8cm x 67cm x 28.8cm in size.
  • IF MY LUGGAGE IS TOO BIG FOR UNDER-BED LOCKERS, CAN I STORE THEM ELSEWHERE?
    We have luggage rooms and storage lockers you can rent for 1, 6 or 24 hours, with prices ranging from €1 to €8. They're also available for 12 and 24 hours at a time.
     
  • Can I buy a travel adaptor?
    Yes. You can buy an adaptor in the travel shop or at reception. Just ask a member of the team. 
  • DO YOU HAVE ANY EVENTS LINED UP AT MY GENERATOR?
    Events are at the heart of what we do! We have a full calendar with a range of events at every Generator. Check out our events page to find out more.
  • IS WI-FI FREE TO USE?
    Of course! Make sure to tag us in all your posts!
     
  • ARE TOILETRIES SUPPLIED?
    Our single, twin and king rooms with en-suite bathrooms come with hand soap, shampoo and bodywash. We supply hand soap for dorms with private bathrooms and for all shared bathroom facilities.
     
  • CAN I RENT A BIKE AT GENERATOR?
    Yes, each Generator offers bikes for rental for a small fee. We highly recommend reserving your bike when booking online as there’s a limited amount at each property.
     
    PROPERTY BIKE FEE - Full Day
    Generator Amsterdam €15
    Generator Barcelona €12
    Generator Berlin Mitte €12
    Generator Berlin Prenzlauer Berg €12
    Generator Copenhagen 100 DKK
    Generator Dublin €10
    Generator Hamburg €12
    Generator London £10
    Generator Madrid €10
    Generator Miami $12
    Generator Paris €18
    Generator Rome N/A
    Generator Stockholm 155 kr
    Generator Venice N/A
    Generator Washington DC N/A

Food and drinks at Generator

Miscellaneous


Can't find what you're looking for? Ask us