Our mission on hygiene


Much has changed over the past few months, but one thing remains the same: we want to continue creating safe experiences for everyone – socially, but also in terms of comfort and hygiene; which means we’ll be adopting some new guidelines to get you back to the business of enjoying your time in our properties with actual people in no time.

With conditions around the world constantly changing due to COVID-19, we’re designing comprehensive guidelines for both our staff and guests, so that everyone in our properties can always feel safe - because in heavy times like these, we believe safe is very sexy. It lets you chill out, and our amazing team fully express themselves in what they do.

So, here’s a few things we’ve got going on:


  • We’re thrilled to have partnered with Lobster Ink, a division of Ecolab, to bring the Essential Rebound Training Program to all associates - a training initiative to refresh and recalibrate our frontline teams with the skills needed to welcome guests again. For more information on the Rebound training program please visit  https://lobsterink.com/rebound/
  • FLOW, our existing hospitality e-learning training provider, will then compliment this as we reopen with special new training modules on staff protection, customer service, cleaning and hygiene, among others; just to make things run extra smoothly.
  • For easier social distancing, we’ve designed new indicators to remind us of the space required (because sometimes we all need a little hint). And all public areas will be reconfigured to make social distancing super easy.
  • Food and drinks will be available on site in a takeaway capacity, and hygiene products such as face masks will be there for purchase in our travel shops and vending machines. (And the bar will be fully stocked - don’t worry).

We realise some things will be different, but we’re very excited to potentially have you back at Generator properties as soon as possible. For more information please visit our FAQ section on the website.

Wishing you all good health,

Your Generator team