Terms and conditions

These Terms and Conditions (Conditions) set out the basis on which Generator (as defined below) will provide accommodation and other products and services at its hostels to Customers (as defined below) and Guests (as defined below). By making a Booking (as defined below) the Customer agrees to comply with these Conditions.


In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

"Arrival Date" means the date on which the Customer’s stay at the hostel is due to commence, as per the Booking Details

"Booking" means the reservation by the Customer of accommodation and any other products and services detailed in the Booking which is accepted by Generator

“Booking Details” means the details of the Booking including the number of Guests, the number of rooms required, the duration of the Guests’ stay at the Hostel and any other products and/or services to be included in the Booking

“Charges” means the charges payable by the Customer in connection with the Booking

“Contract” means the contract between the Customer and Generator in relation to the Booking

“Customer” means person who makes the Booking

“Generator” means Generator Hostels Limited (registered company number 03192617) or such other company in the same group of companies as Generator that operates the Hostel

“Guests” means the Customer and any third parties they invite to the Hostel in connection with the Booking

“Hostel” means the hostel owned or operated by Generator the location of which is specified in the Booking



2.1 Customers can request Bookings via Generator’s website or by contacting Generator’s staff at the Hostel.

2.2 When requesting Bookings, Customers will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.

2.3 No request for a Booking should be deemed to be accepted unless and until Generator confirms its acceptance and provides a booking reference, at which point the Contract will come into existence.

2.4 Subject to clause 4 Generator will use its reasonable endeavours to accommodate any request from the Customer to change the Booking Details but any request to change the dates or length of stay or add products and/or services will be subject to availability and the Customer paying for such increased length of stay and/or products and/or services at Generator’s standard rates from time to time.

2.5 When booking beds in a shared room, Generator will attempt to put people on the same booking in the same room, however this can not be guaranteed



3.1 The Charges will be as quoted by Generator to the Customer upon the Customer’s request for a Booking.

3.2 Unless otherwise agreed by Generator, the Charges only cover the provision of accommodation at the Hostel and the Customer may incur additional charges including, without limitation, charges for meals, room service and wireless internet access (the “Additional Charges”).

3.3 Customers will be informed of the amount of the Additional Charges before they are incurred.

3.4 Bookings will be subject to the Customer:

making payment of the Charges in full in advance or, at Generator’s option, paying a booking fee and/or deposit; and providing valid Debit or Credit Card details via which payment of the Charges or the balance of the Charges (as the case may be) and any Additional Charges can be taken at check in at the hostel or at the time of booking.

3.5 If not prepaid in full at time of booking the balance of the Charges will be charged automatically by Generator on the morning of the day of arrival, from the card used when making the reservation. Any Additional Charges must be paid either as they are incurred or, at Generator’s option, upon the Customer checking out at the Hostel.

3.6 Generator Hostels reserves the right to pre-authorize credit cards without any written approval from the customer.

3.7 The following payment methods are accepted by Generator

3.7.1 Credit and Debit Cards

Berlin Prenzlauer Berg, Berlin Mitte, Copenagen, Hamburg, Paris, Venice, Amsterdam & London:

  • American Express, Diners Club, Visa and Mastercard.
  • Barcelona and Dublin:
  • Diners Club, Visa and Mastercard

3.7.2 Cash or Credit or Debit Cards, if the Customer is paying in person at the Hostel.

3.8 Please be advised that for our Paris hostel, all bookings made for a period of stay that is equal or over 10 days will be subject to a 10% deposit; this applies to both payment methods (first payment method: ‘pay now’, ‘Best Price: Non Refundable’; second payment method: ‘pay later’, ‘Flexible Price: Free cancelation’) and is non-refundable.

3.9 The prices agreed include the relevant statutory Value Added Tax (VAT). Should the Value Added Tax be increased by local law Generator will be entitled to adjust the agreed prices accordingly. The same action will apply for an introduction or increase of new taxes and charges in each destination, which are related directly to overnight accommodations and related services. Furthermore Generator shall be entitled to change its prices, should, after conclusion of the contract, the client wish to make changes to the number of rooms reserved, or services provided by Generator for the length of the guests’ stay as long as Generator agrees to such changes.



4.1 All individual bookings made before 15th April 2020 and arriving before 15th June 2020 into all Generator properties are subject to a flexible booking clause whereby bookings can be rebooked for any date before 30th December 2020. Please note that any modification to existing reservations will be subject to availability and any rate difference.
Any non-refundable individual bookings made after April 15th 2020 for all future dates will be subject to full terms and conditions as stipulated in 4.3
4.2  For group bookings, we ask organisers to either contact our Reservations Centre or to speak to their respective sales account managers.

4.3 Where the Customer has been offered a discounted rate on condition that the Booking becomes non-refundable upon cancellation then, provided the Customer has been informed of such Condition, in the event of cancellation or modification of the Booking, all Charges applicable to that Booking remain payable in full.

4.4 Where the Customer fails to give sufficient notice of cancellation or fails to arrive (no show) at the Hostel, the entire Booking will be deemed cancelled and the Customer must pay the Hostel an amount equivalent to the Charges applicable to the full amount of the  stay at the Hostel.

4.5 Generator may at any time cancel a Booking if the Hostel becomes unavailable due to circumstances outside Generator’s control in which case Generator will offer the customer the option to rebook for the future at no additional charge.

4.6 Generator may at any time cancel the Booking if the payment details provided by the Customer in accordance with clause 3.4.2 are invalid and the Customer fails to provide alternative valid details.



5.1 Check-in time at the Hostel booked is from 1400 hrs. Check-in prior to 1400 hrs. may be available subject to prior arrangement with Generator and subject to the full range of services and facilities at the Hostel not being available until the standard check in time.

5.2 Check-out time at the Hostel booked is 1000 hrs. Later check-out times may be possible by prior arrangement with an additional charge and subject to availability (In the absence of such prior arrangement, failure to check-out by 1000 hrs may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate).



6.1 Valid photo identification in the form of a Driver License or Passport is required at check-in..

6.2 Customers are required to conduct themselves and ensure that their Guests conduct themselves in a reasonable and responsible manner at the Hostel and must not act in any way which may disturb other guests. Failure to adhere to this requirement may result in Guests being asked to leave the Hostel in which event all Charges and Additional Charges shall become immediately payable by the Guest.

6.3 Smoking is not permitted inside the Hostel and only in the designated smoking areas.

6.4 The Customer will be responsible for any loss or damage caused at the Hostel by Guests or visitor of the Guest. The Guest may be liable for Generator’s reasonable cost of repairing, cleaning or replacing any property of Generator which is damaged, soiled or lost by a Guest.

6.5 Generator does not accept bookings made by those under the age of 16. Under 18's can stay in private rooms when accompanied by a parent or legal guardian. Under 18’s can stay in shared rooms only if they are accompanied by a parent or legal guardian or if they are part of a school group that has booked out the entire dorm room and the teacher has the required documentation outlined above In Germany, Ireland, and Denmark. Unaccompanied minors aged 16 and over will only be allowed in private rooms. groups of minors will be accepted at the discretion of the property and booked via the groups reservations department. Failure to adhere to this rule will result in automatic Cancellation with no refund given.



7.1 Unless otherwise agreed by Generator, the Charges do not include any food or drink.

7.2 Customers and their Guests may only consume food and drink purchased from Generator in the hostel No externally purchase food and drink may be consumed inside Generator.



8.1 Generator complies with all laws regulating the treatment of, and provision for, disabled Guests.

8.2 Customers with any special requirements pertaining to a disability should inform the management team at the Hostel prior to the Arrival Date.



9.1 Nothing in these Conditions purports to limit or exclude the Generator’s liability for:

(a) death or personal injury caused by the negligence of Generator its employees, subcontractors or agents;

(b) fraud or fraudulent misrepresentation; or

(c) any other matter for which it would be illegal for the Hostel to limit or exclude its liability.

9.2 If Generator breaches these Conditions or is negligent, it is responsible for the loss of damage suffered by the Customer that is a foreseeable result of the breach of negligence but are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Generator’s breach of these Conditions or if they were contemplated by Generator and the Customer when they entered into the Contract.

9.3 The Customer agrees that Generator is only supplying its facilities, products and services to the Customer for private use and have no liability to the Customer for any loss of profit, loss of business, business interruption or loss of business opportunity.


10.1 Generators treatment of Customers data follows the EU General Data Protection Regulation (GDPR).

10.2 The Customer herby consents to Generators collecting of the Customers personal data such as name, surname, email address, social security number, customer number, address, contact information and details of the bank account number and IP number.

10.3 The personal data is used by Generator for the performance of the Contract and for marketing and as a basis for statistics and for Generators product development. Generator has the right to share your personal data with its partners for advertisement and promotion.

10.4 The personal data may be analyzed and grouped for the selection, prioritization and planning of the marketing of Generator, so-called profiling.

10.5 As a customer of Generator, you agree to receive marketing information via mail, telephone, or e-mail and text messages, and other digital channels. Marketing through email and sms is regulated in the Swedish Marketing Act. Your personal data may be disclosed to all offices within the Generator group.

10.6 Personal information is disclosed to Swedish authorities only when it is required by law or official order.


11.1 The Customer’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Conditions.

11.2 Generator may transfer its rights and obligations under the Contract to another organisation but will always inform the Customer if this happens and this will not affect the Customer’s rights under the contract.

11.3 Generator will not be liable to the Customer for any failure to perform or delaying in performing its obligations where such failure or delay is due to an event outside Generator’s control (including without limitation, extreme adverse weather, industrial action or natural disaster). If such an event prevents Generator from fulfilling the Booking, either party may cancel the Contract.

11.4 Generator may, from time to time, change these Conditions without notice. However, the version of these Conditions in force at the time of the Booking will continue to apply to the Contract. Customers are advised to check Generator’s website for the latest version of these Conditions before making a Booking.

11.5 Generator complies with its obligations under the Data Protection Act 1998 (the “Act”) in relation to data protection. Generator will process personal data (as defined in the Act) in relation to Customers and Guests solely for the purpose of performing its obligations and exercising its rights in connection with the Contract. Generator will not provide any such personal data to any third parties apart from third parties who provide services to Generator such as the provision of legal advice.

11.6 No failure by Generator to enforce these Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

11.7 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.

11.8 These Contract (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales and the court of England and Wales will have jurisdiction to deal with any disputes (including in relation to non-contractual matters) arising in connection with it.

11.9 No person who is not a party to the Contract will have any rights in connection with it.

12. SAFETY - User Generated Content

12.1 Although Generator encourages a respectful user experience, we are not responsible for the conduct of any user on or off of the App. You agree to use caution in all interactions with other users, particularly if you decide to communicate your location to another GenFriends app user. You agree you will not provide your financial information (for example, credit card or bank account details), or transfer money, to other users. 


12.2 Rules
By using our app, you agree that you will not:

  • use our app for any purpose that is illegal or prohibited by this Agreement.
  • use our app for any harmful purpose
  • use the App in order to damage GenFriends or Generator
  • violate our Community Guidelines, as updated from time to time.
  • spam, solicit money from or defraud any users.
  • impersonate any person or entity or post any images of another person without his or her permission.
  • bully, “stalk,” intimidate, assault, harass, mistreat or defame any person.
  • post any Content that violates or infringes anyone’s rights, including rights of publicity, privacy, copyright, trademark or other intellectual property or contract right.
  • post any Content that is hate speech, threatening, sexually explicit or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.
  • post any Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual.
  • solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person’s personal information without his or her permission.
  • use another user’s account.
  • create another account if we have already terminated your account, unless you have our permission.

Generator reserves the right to investigate and/ or terminate your account without any notice if you have violated this Agreement, misused the app or behaved in a way that Generator regards as inappropriate or unlawful, including actions or communications that occur on or off the App.


13.1 Booking of 10 people or more will be considered as group bookings.
13.2 Special group terms and conditions will apply. Please contact our group reservations team for more information:



14.1 Pets are allowed in private rooms only.
14.2 A standard pet fee needs to be paied daily (5€/5£/150SEK/35DKK per day).